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• How to Place an Order
• Payment Options
• Refund Processing
How to Place an Order
To place an order through The Bonny Doon Garden Co. website, follow these simple steps:
- Click the "Add One To Cart" button on the pages displaying the products you want to purchase.
- Adjust quantity if necessary on the Shopping Cart page, then click "Update" to view the modified total.
- Select your shipping method, then click the "Checkout" button from the Shopping Cart page.
- If you are not logged in, the next page will ask you to log in or use the form to create your account.
- Enter your billing and shipping information on the Checkout page. If you've entered this information on another occasion, confirm that it's correct and make any necessary changes by either entering new information or visiting the "My Account" page prior to continuing. Then press the "Continue" button.
- Finally, review the order total and enter your credit card information. When you're satisfied that everything is correct, click the "Place Order" button. You will receive your order confirmation page after your credit card is confirmed. Your order is now complete.
- You may check the status of your order by returning to http://www.bonnydoongardenco.com/ and visiting the "My Account" page, and clicking on the "View Your Order History" link.
You can place your order, check the status of your order or review a past order, and get answers to any questions you may have about The Bonny Doon Garden Co. or our products by calling and leaving a message at 1-866-767-4348.
Payment Options
The Bonny Doon Garden Co. offers customers several credit card payment options.
We accept ONLY Visa, MasterCard, American Express and Discover.
You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.
Your browser and The Bonny Doon Garden Co.'s secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from The Bonny Doon Garden Co., simply notify your credit card provider in accordance with its reporting rules and procedures.
Refund Processing
All requests will be processed after our returns department inspects and verifies the problem with the order. Returns take approximately 7 to 10 business days to process upon receipt of the item.
If you have any questions, contact one of our customer service representatives at 1-866-767-4348.
Defective merchandise
At The Bonny Doon Garden Co. we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please call us at 1-866-767-4348 with your order number ready and a customer service representative will be happy to help you!
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